Basa12 FAQ — Answers to Your Most Common Questions

The basa12 welcome bonus is fully automatic — no promo code needed. Simply make your first deposit after registering and the bonus will be credited right away.

How it works:

• 100% match bonus on your first deposit — up to ৳5,000
• Example: deposit ৳1,000 and get an extra ৳1,000 bonus — total balance ৳2,000
• Bonus is credited within 10 minutes of deposit
• Wagering Requirement: Bonus amount × 10 bets required
• Bonus funds can be withdrawn once wagering requirements are met
• Bonus validity: must be used within 30 days of deposit

For full bonus terms and conditions Promotions page or Terms & Conditions See.

The minimum bet amount on basa12 depends on the bet type. The general rule is:

• Sports Betting (cricket, football): Minimum ৳50
• Live Betting: Minimum ৳100
• Lottery Ticket: Minimum ৳50 per ticket
• Multiple bets (accumulator): Minimum ৳100
• Maximum single bet: Varies by market and event, generally up to ৳50,000

The minimum bet remains the same when wagering from your bonus balance, though specific promotions may have different limits. The current limit is always displayed on screen when placing a bet. If you have any questions, ask via live chat.

After logging in to your basa12 account, you can view your history from two separate places:

To view your betting history:
Go to your profile icon → select "Bet History" or "My Bets". Here you can see the date, match, stake, odds, and result all in one place. Use filters to narrow down records by date or sport.

To view your transaction history:
Go to Profile → the "Transaction History" tab to get a full record of your deposits, withdrawals, and bonuses.

• Maximum 12 months of History is available
• Download your history as CSV or PDF
• Available on both the app and website
• For older records, send a request to support@basa12.click

For live scores and real-time updates on basa12, go directly to On the Sports page Go there and you'll see a "Live" badge on all ongoing matches.

What you'll find on the Live page:

• Scores updated every ball or every minute
• Run rate, wickets, and current batter/bowler stats for cricket
• Goals, cards, and substitution updates for football
• Live Odds — odds update in real time as the score changes
• Place bets while the match is in progress (in-play betting)

To receive live score notifications on the mobile app, enable "Live Match Updates" in your app settings. You'll get instant alerts whenever a goal is scored or a wicket falls in your favourite matches.

Basa12's Responsible Gaming tools can be activated directly from your account settings — no need to contact support (self-exclusion is the only exception).

Where to find these tools: Log In → Profile → Settings → "Responsible Gambling" tab.

Available Tools & How to Use Them:

• Deposit limits: Set a daily/weekly/monthly deposit limit. Lowering your limit takes effect immediately; increasing it takes effect after 24 hours.
• Bet Limit: Set the maximum amount you want to bet within a given time period.
• Session Timer: Set a reminder notification for 1 or 2 hours later.
• Cooling-Off: Take a temporary break from 72 hours up to 30 days — cannot be cancelled before the period ends.
• Self-exclusion: From 3 months to permanent — contact support.

For more details Responsible Play page See.

Resetting a forgotten password is simple — the whole process takes no more than 2 minutes.

Step-by-step password reset:

• Step 1: Login page Go there and click the "Forgot password?" link.
• Step 2: Enter your registered mobile number or email address.
• Step 3: A 6-digit OTP will be sent to your mobile (valid for 10 minutes), or a reset link will be sent to your email.
• Step 4: Set a new password using an OTP or link — minimum 8 characters, with a mix of uppercase and lowercase letters.
• Step 5: After resetting your password, you will be automatically logged out of all devices.